At DEKRA we offer a range of assessment services related to compliance with the IT service management standard, ISO 20000. This standard is applicable to organizations of all sizes that provide IT service management services and in particular to those wishing to benchmark such services.
Importantly, the scheme allows for independent verification by a third party auditor recognized by the IT Service Management Forum (itSMF), an international forum for IT service management professionals. DEKRA is recognized by the itSMF and the Dutch Council for Accreditation as qualified to deliver an accredited service. In addition to certification, we provide a range of support services including pre-certification (comparing your current management system with the requirements in the standard).
We offer a flexible suite of services ranging from a standalone audit to ISO 20000 to an integrated assessment that includes ISO 9001 and ISO 27001.